FAQ

What is Cashback?

Cashback is a form of cash rebate which is awarded to you after you have completed a particular action or purchase on our partner websites.

How does it work?

KA$HBack is paid a commission on every sale we bring to our partner websites as referral fee. From that referral fee, we take some of it to cover our running costs and return the remaining commission back to you as cashback. Our principle is that we do our very best to return the maximum we can afford to you so that everybody wins in this transaction.

How do I make sure I get my Cashback?

What does it mean by 10% Cashback?

It means that for every RM1 you spent, you are able to receive RM0.10 cashback. There are some notes to this:

  • Some sites excludes GST, taxes and shipping fee from the amount to calculate cashback.
  • Some sites pay us a commission in foreign currencies, so there might be a slight difference in amount of cashback you may receive due to this.

When can I receive my Cashback?

It takes up to 48 hours for our partner websites to let us know that a purchase has been made. As soon as we get updated, your cashback will be credited in your KA$HBack account and you will receive an email notification. To ensure you get the notification, please add customer.care@kash.my in your safe sender list in your email.

Why is my Cashback pending?

When you first receive your cashback in your account, it will be stated as “pending”. It will be confirmed once our partner websites inform us that there will be no further issues with your purchase (no disputes / refunds / cancellations). In the case of holiday, hotel and flight bookings, it will take slightly longer until you have consumed your booking (no amendments / cancellations).

What can I do with my Cashback?

You can cash it out as cash of course.

How do I cash out my Cashback?

When you have accumulated RM30.00 or more in confirmed cashback, you can request to cash out via “My Dashboard”. We will then bank-in your cashback to your KA$H wallet within 7 working days.

What currencies does KA$HBack pay out in?

We pay out in Ringgit Malaysia (MYR) only.

Do you pay out in any other currencies?

We do not pay out in any other currencies at the moment.

I have made a purchase but my Cashback is not appearing on my dashboard?

Cashback will take up to 48 hours to be updated in your account. If you do not see your cashback within that time period, you may notify us via this link: Where's My Cashback?

Is it necessary to login to KA$HBack before I purchase anything?

Yes, we will require you to be logged into your KA$HBack account because this is the only way we could track your transactions and reward you your cashback.

I had made multiple transactions but only a few were “detected”?

Please do not worry, fill up this form: Where's My Cashback? and we will investigate this issue with our partner websites. Please provide as much details as possible so that it would ease the checking of your purchase.

If I cancel an order or transaction, would my cashback be affected?

Yes, our agreement with our partner websites is that they would not pay out for cancelled / refunded transactions. So in this case, we would have to void your cashback.

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